Refund policy

We offer a Live Arrival Guarantee! If your live animal order arrives deceased, you must contact us within 2 hours for the guarantee to be upheld. You must provide a photo of the deceased animal upon request for the guarantee to be upheld. Once the guarantee is confirmed, you have the option between a replacement animal or a full refund. The likelihood of this unfortunate event happening is very low, but it does happen from time to time. We take every precaution possible in preparing the animals for safe shipment and do everything in our power to minimize the time the animal is in transit.

We do not offer a return policy, however, we do offer a refund policy for any supplies that receive damage in transit. you must contact us within 2 hours for the guarantee to be upheld. You must provide a photo of the damaged equipment upon request for the guarantee to be upheld. Once the guarantee is confirmed, you have the option between a replacement or a full refund. The likelihood of this unfortunate event happening is very low, but it does happen from time to time.

To start a refund, you can contact us at customer-support@spectrumchameleonco.com.

You can always contact us for any refund question at customer-support@spectrumchameleonco.com.